Go Live

Switch it on

Open Channels and pick a channel.
In AI replies, switch on Reply with AI and choose your agent.
In Moderation, check your banned words, Filter by tone and, on Pro and Ultra, your rules.
Save. Changes apply to new comments after you save.

Moderation works even with Reply with AI off, so a channel can run on moderation only.

What happens next

New questions get a reply from your knowledge base, in the commenter’s language. On the default Immediately setting, replies go out in under 60 seconds; 97% of Facebook replies go out within a minute (RYPL’s own measurement).
Spam and hate are hidden automatically. Spam is flagged in about 1.7 seconds on average and hidden within seconds (RYPL’s own measurement).
Every comment gets a label: Question, Purchase, Complaint and so on.
Complaints and rule matches set to Flag for me or I’ll answer myself wait in Needs attention.
On Facebook, Like positive comments lets your Page like positive comments automatically; liked comments carry a Liked badge in the inbox.

Your first day

Read every reply in the inbox. Each one shows which agent wrote it.
Open the filter All hidden or deleted and check what was hidden. Unhide anything hidden by mistake.
Note questions the agent answered badly, and add the missing facts to the knowledge base. Fix the source, not one reply.

Your first week

Run Suggest improvements on the agent: it turns real customer questions into new Q&A.
If you started rules in Review first, look at what they flagged. When a rule catches the right comments, switch to Apply automatically.
Adjust the tone or instructions if replies sound off.
Note your ROAS and cost per result in Ads Manager, so you can compare later. See Measuring results.

When a person should step in

Complaints about an order, refunds and anything sensitive.
Legal, medical or safety questions.
A thread that is turning into an argument.

You can reply, hide, unhide or delete from the inbox at any time (and edit replies on Facebook), and Block author hides a person’s new comments on that channel without blocking them on Facebook.