Connection Troubleshooting
A Facebook Page doesn’t appear
- Check your role. You need admin access to the Page (full control in Meta Business Suite).
- Check the profile you signed in with. If you manage Pages from more than one Facebook profile, sign in with the one that manages this Page.
- Check the Pages you selected. If you left the Page unchecked in Facebook’s dialog, reconnect and select it.
- Try Business profile. If the Page belongs to a Meta Business portfolio, connect with Business profile: every Page you can access in the portfolio becomes available.
“Facebook permissions declined”
Rypl needs every permission it asks for to read comments and messages, reply and hide comments. If one was declined, Rypl shows which. Click Connect Facebook again and allow all requested permissions; Facebook shows the declined ones again.
“Token expired” or “Needs reconnect”
Facebook and TikTok sometimes ask you to sign in again, for example after a password change or when a connection has been unused for a long time. Rypl marks the account Expired or Needs reconnect.
- Click Reconnect (or Click to reconnect) on the account in Channels and sign in again. Your settings, agents and rules stay as they are.
- Connections made with Business profile don’t need re-login.
“This Facebook Page is disconnected”
The Page lost its connection, for example because you were removed from it or it was connected to another Rypl account. Reconnect the Facebook account that manages the Page.
The Instagram account doesn’t appear
- It must be a professional (business or creator) account.
- It must be linked to the Facebook Page you connected, in Meta Business Suite.
- After linking, reconnect Facebook in Rypl.
TikTok problems
| Message | What to do |
|---|---|
| “TikTok connection was cancelled or required permissions were not granted.” | Click Connect TikTok again and authorize every permission |
| “TikTok access was revoked or expired. Reconnect your TikTok account.” | Reconnect from Channels |
| “Insufficient TikTok permissions for this action.” | Reconnect with an account that has access to the ad account |
Only TikTok ad accounts can be connected; organic TikTok posts are not supported.
Still stuck?
Email hey@rypl.is with your Rypl account email, the Page or ad account, the message you see and when it started.
More on rypl.is
- Instagram ad comment automation guide: permissions, Reels and DMs
- How to manage comments on TikTok ads: the complete guide
- Facebook comment moderation tool: how Rypl answers and moderates comments on Facebook ads and posts
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